Have you attended a survey before? Surveys are nothing but questionnaires related to one particular topic. Customer satisfaction surveys are questionnaires created by brands or companies to receive genuine feedback from customers about their products and services.
In the last few years, the rate of customer satisfaction surveys has increased. This means numerous companies want to know the feedback of their customers about the products and services they offer. Not just mediocre businesses or enterprises, even successful companies create surveys to further increase their revenue and profits.
You should know customer satisfaction surveys are not just created to increase profits and revenue, but also to promote a healthy relationship between the company and its consumers. These surveys also increase the company’s popularity and good name among people.
Most companies/brands offer gifts or rewards or discounts on items to the customers attending the survey. This is primarily aimed to motivate more people to take part in the survey. Also, rewards make people happy! What is best than making the customers happy? This naturally improves the consumer–company relationship and increases the customers’ loyalty to the brand.
In this article, we will look at the customer satisfaction survey of TK Maxx. TK Maxx is a departmental store chain that is located in various parts of the United Kingdom.
TK Maxx – An introduction
Founded in 1994, TK Maxx is owned by TJ Maxx. TJ Maxx is the parent company of TK Maxx. As of now, TK Maxx has more than 400 stores in the United Kingdom. In 2008, TK Maxx opened its Kensington, London store. You can shop your desired clothes, shoes, slippers, handbags, home furnishing items, and more in TK Maxx.
Apart from business, TK Maxx engages in charity works often. The company is a supporter of Comic Relief & Woodland trust. TK Maxx donated the revenue obtained from its carrier bags sales to Woodland Trust. Through the charity, the trust planted about 30,000 trees in Essex.
TK Maxx is known for selling quality products, which is one of the reasons for its success and fame.
Now, it’s time to take a look at the guidelines and steps to take part in TK Maxx’s customer feedback survey.
Guidelines to participate in TK Maxx’s customer satisfaction survey
If you are interested to participate in TK Maxx’s customer feedback survey, you should follow certain guidelines.
- You should have visited one of the stores of TK Maxx in recent times. After your purchase, make sure you get the purchase receipt and keep it safe. The purchase receipt is important to enter the survey. That receipt acts as an invitation to the survey.
- The survey questions are available in English and Spanish languages. You can choose any one of the languages to attend the survey. Therefore, you should have basic knowledge in either English or Spanish language to attend the survey.
- The survey participant must be over 18 years to take part in the survey. Individuals below 18 years of age cannot take part in the survey. Precisely, they are not eligible to attend the survey.
- You should have a device with a proper internet connection to attend the survey. You can attend the survey, either through phone, computer, laptop or tablet.
- Only one person per receipt can attend the survey. With one receipt, only one person can attend the survey. Their family or friends cannot use the same receipt to attend the survey.
- The survey prize cannot be transferred or changed based on your liking. It has to be accepted as a given.
- Lastly, you must answer all the questions and come to the last step to submit the survey and claim the reward or discount offered.
Detailed steps to attend the customer satisfaction survey of TK Maxx
Follow the below steps to attend the TK Maxx customer feedback survey. The survey is pretty simple and we are sure you can do it easily. It will take about 5-6 minutes for you to complete.
- Step 1 – From your preferred browser, go to the official customer satisfaction survey site of TK Maxx https://bit.ly/34nOf1n. (We recommend using Google Chrome for the best experience) You will be able to see the survey page.
- Step 2 – Select the type of invitation you own for attending the survey. In case, if you have an invitation card, enter the entry code present on this card, and press enter button.
If you have the purchase receipt as your invitation for the survey, then you can type the store number, register number, and transaction number from your purchase receipt. Press enter.
There will be a diagram on the survey page to help you locate the store number and other details.
- Step 3 – Now, you will see the survey questions. Answer all the questions displayed without skipping any. Some questions may be multiple choice questions and some may require you to type the answer in a text box. Fill in the answers appropriately and honestly.
- Step 4 – Once you have answered all the questions, you can make your entry to the sweepstakes after completing this survey.
All done! You have completed the customer satisfaction survey of TK Maxx. Make sure you answer all the questions genuinely. At the end of the survey, you can enter sweepstakes to claim your offer or reward. Remember, only the lucky winners gain rewards or prizes.
TK Maxx offers a £250 TK MAXX gift card to the lucky winners. You can enter the prize drawing through sweepstakes and get the chance to win a whopping £250 worth gift card.
We believe you got all the info you needed regarding TK Maxx’s customer satisfaction survey. Follow the steps and instructions given by us to complete the survey. As this is an online survey, you can do it pretty easily. If you need a visual guide to help you attend the survey, please watch this YouTube survey guide video to get a visual idea