“Your most unhappy customers are your greatest source of learning,” said Bill Gates. And, what is the best way to know negative feedback from customers other than a customer satisfaction survey? The beauty of customer satisfaction is the way for companies to know both positive and negative comments from the customers.
This will let the companies learn the downside of their services or products and work for the betterment of it. Apart from learning about the areas of improvement, companies also have scope for building their brand value and customer loyalty through customer satisfaction surveys. More often, these surveys come along with rewards or gift cards to motivate customers to attend the survey.
This article will give you complete information about Lowe’s customer satisfaction survey. We will tell you the rules and requirements to take part in the survey and also explain the steps to participate in the survey.
About Lowe’s – A Brief Introduction
Lowe’s is a retail company in the United States with a specialization in home improvement. You can shop all you need for home improvement from the website. Apart from the online store, you can also find over 2,000 stores of Lowe’s in North America. It also has its stores in Canada.
Today, Lowe’s is the 2nd biggest hardware chain in the United States, with its rival being The Home Depot. In Lowe’s, you can purchase products such as home appliances, cleaning supplies, pet supplies, heating & cooling devices, painting, plumbing, kitchen appliances, bathroom, flooring, doors & windows, electronic items, and more.
It is a one-stop store for all your needs. Apart from products, Lowe’s also offers services such as installations of flooring, doors & windows, appliances, countertops, fencing, sinks, generators, water softeners, toilets, etc. Visit the official site of Lowe’s here to know more about the products and services they offer.
Now, let’s get into the rules and requirements to participate in Lowe’s customer satisfaction survey.
Rules & guidelines to participate in Lowe’s customer satisfaction survey
Follow the below rules and regulations to take part in Lowe’s customer satisfaction survey. You will stand a chance to win the reward offered by Lowe’s if you successfully enter and complete the survey.
- The participants of the survey must be older than 18 years of age.
- The participant must be a resident of Canada or United States or Washington DC to take part in the survey. Only residents of these locations are eligible to take part in the survey. This is because Sweepstake is accessible only to these residents.
- The participant should have visited and shopped in Lowe’s recently. He / She should have the purchase receipt of Lowe’s to participate in the survey, as this receipt contains the invitation to the online survey.
- You should have a valid contact number and email address. You will require the email address and contact number to enter the Sweepstakes draw at the end of the survey.
- Basic knowledge of the English or Spanish language is required to take part in the survey, as the survey questions are available in these two languages only.
- Every user is eligible to enter the Sweepstake only once a month. Not more than that! The employees of Lowe’s cannot take part in the survey.
- The reward or prize won in the Sweepstake is not transferable. It should be accepted as offered. You cannot ask for a prize exchange or prize transfer.
- The survey must be taken within a specific period. You can check the period info on Lowe’s survey site or purchase receipt.
- Last but not least, the participant of the survey should own a device with a decent internet connection to attend the survey online. You can attend the survey both through smartphone or laptop. You can also attend the survey through a tablet or PC.
The above instructions should be followed at any cost to attend Lowe’s customer satisfaction survey. Now, we will tell you how to proceed with the survey.
Detailed Guide to participate in Lowe’s customer satisfaction survey
Follow the below steps correctly to take part in Lowe’s customer satisfaction survey.
- Step 1 – From your device browser, go to Lowe’s customer satisfaction survey site at www.lowes.com/survey.
- Step 3 – Click Next button after selecting the language.
- Step 4 – Have your purchase receipt with you while attending the survey. In this step, you will be asked to enter the 18 digit ID number from your receipt. Enter this number. You can find this number at the bottom of your purchase receipt.
- Step 5 – Click next button.
- Step 6 – Now, you can rate your satisfaction with Lowe’s services, as per your wish. Rate the questions genuinely without any bias.
You should also answer the questions asked in the survey, from the scale of Excellent to Unsatisfactory. All the questions will be about your experience, satisfaction, employee behavior, and Lowe’s services.
- Step 7 – Once you have done answering all the questions, you will be asked to enter your details like name, contact number, email address for Sweepstakes.
- Step 8 – After entering the info, click next button.
- Step 9 – You have completed the survey. At the end of the survey, you will be redirected to the Sweepstakes draw for winning the reward.
Once you have completed the draw, all you have to do is to wait and see if you are the lucky winner of the draw. If you had won, you will receive a call from the company.
If you didn’t know, Lowe’s customer satisfaction survey can also be taken through the mail.
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How to take Lowe’s customer satisfaction survey through Mail?
To participate in Lowe’s customer satisfaction survey through the mail, follow the below steps as said.
- Take a sheet of paper and write the participant’s name, address, contact number, email address, city, state, and date of birth.
- You should mail this sheet to the following address.
Lowe’s 2014/2015 Customer Satisfaction Survey Sweepstakes,
P.O. Box 2274, Framingham, MA 01703-2274 USA.
In case you have any queries related to the survey or wish to contact Lowe’s customer support, feel free to call them at 080676 74000. The headquarters number of Lowe’s is (800) 445-6937.
We hope the article was helpful and informative to you. Follow the steps given to participate in Lowe’s customer satisfaction survey & win the reward. Remember, only one person wins the reward per month or week, based on the Sweepstakes policy. So, don’t keep your hopes high. Just give the survey a try and try your luck. If you have any hurdles during the survey or have questions, contact Lowe’s customer support number 080676 74000. Share this article with your friends and family if you think they might find it helpful!
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