Customer satisfaction surveys are questionnaires put forth by a company/service provider to their customers. The customers will be asked to answer questions related to their experience with the company and share their feedback. Both positive and negative feedbacks of the customers are recorded and used by the company for improvements in their products or services.
From the survey, the company will get to know what customers think about their services. Some companies offer rewards or prizes to the customers for attending the survey. This will encourage a large number of people to take part in the survey.
Why customer satisfaction surveys are important?
Customer satisfaction surveys help the company build their brand. Through informal referrals, customers tend to recommend the company to their friends and families after attending the survey. These surveys also help other companies to the customer satisfaction rate of their competitor company.
Negative feedbacks help the company know their drawbacks and minus points. This will help the company improve their services in the complained area. Evaluation of services and products based on customer feedback helps the company increase their profits and revenue.
The companies can make the customer experience more personal by knowing what is exactly their thought about the services offered. This will increase the customers’ loyalty to the brand. The negative comments on customer service/customer support will help the company improve their customer support. There is a popular quote “People don’t buy what you do; they buy why you do it.”
Customers’ satisfaction is extremely important for any business. It is an asset that should not be taken for granted at any cost. Surveys serve as a connecting bridge between the minds of the company and the customer.
About Rite Aid – Brief Introduction
Rite Aid is a popular drugstore chain in the United States. Founded in 1962, Rite Aid was initially started as a drugstore in a single location in Philadelphia. Today, it is also an online pharmacy store, which has more than 4,500 stores across 50 states in the US. In 2020, Rite Aid made it to the Fortune 500 list. Now, you can also find health & wellness related products in Rite Aid stores. The headquarters of Rite Aid is located in East Pennsboro Township, Pennsylvania. The 2018 annual revenue of Rite Aid was $26.6 billion.
Today, Rite Aid sells various products for the diverse needs of customers. Some of the popular products sections in Rite Aid include vitamins & supplements, beauty, personal care, medicines, sexual wellness, school & office supplies, pet supplies, household supplies, groceries, kids toys, baby care, travel, diet & fitness, and more. They have also added a dedicated section for COVID-19.
Now, let us look at the rules and requirements to participate in the customer satisfaction survey of Rite Aid.
Rite Aid customer satisfaction survey rules
Here we have listed the important rules and requirements to take part in the Rite Aid customer satisfaction survey.
- You should have a device like a laptop / PC / Smartphone/tablet with a stable internet connection to attend the survey online.
- Rite Aid’s customer satisfaction survey can also be taken via email. Most companies do not offer this option.
- Basic knowledge in English is a requirement to attend the customer satisfaction survey as the questions will be in the English language.
- You should have purchased from Rite Aid recently. The survey should be completed within 30 days from the date of purchase.
- Only one person can attend the survey per purchase. Their friends or family members cannot take part in the survey.
- The employees of Rite Aid & their family members cannot participate in the customer satisfaction survey.
Take a note of these instructions before you take part in the customer satisfaction survey.
Does Rite Aid offer rewards for the participants of the survey?
Yes. Participants of the Rite Aid customer satisfaction survey are eligible to win rewards. They can enter the draw to win a reward amount of a whopping $1000.
How to participate in Rite Aid customer satisfaction survey
To successfully enter and complete the customer satisfaction survey of Rite Aid, follow the steps below.
STEP 1 – From your phone or laptop browser, visit the survey site https://www.wecare.riteaid.com. Before starting the survey, go through the terms and conditions to participate in the survey. You can also type the URL on your receipt in your browser to enter the survey.
STEP 2 – Now, press the ‘Take Survey Now’ button.
STEP 3 – You can start the survey by typing the store code and survey code. Both the codes can be found on your recent purchase receipt.
NOTE: The purchase receipt should be not older than 30 days. Within 30 days after the purchase, the survey should be attended.
STEP 4 – You will be asked to enter the date and time of your recent Rite Aid visit.
STEP 5 – Now, you will enter the survey page. Answer the questions asked in the customer satisfaction survey. The questions will be based on your experience and satisfaction with Rite Aid’s service. You should answer the questions on the scale of – Very satisfied – to Very dissatisfied.
Sample questions in the survey
- Were the staffs in the store friendly and helpful?
- Were you satisfied with the experience at the store?
- Was the Rite Aid store clean?
STEP 6 – Other questions will be based on the employees’ behavior, stock items, the environment of the store, and more. Answer the questions genuinely.
STEP 7 – You will also be asked to type out additional feedback if you feel so.
STEP 8 – Now that you have completed the survey, you will be asked to enter your details such as name, address, contact number, email address, and more. Once you fill these, you can enter the sweepstakes and enter the draw to win the reward.
If you follow the above steps as given, you will complete the survey and enter the draw to win the reward amount. We believe you got all the details you need to attend Rite Aid’s customer satisfaction survey.