Most successful businesses are where they are because of the high rate of customer count and customer satisfaction. A customer is considered an important asset for the company, as he/she determines the profits and revenues.
To make a customer happy and gain constant support, a business should cater for the needs of the customer. And, this is where many companies wonder what to do. You can create a customer satisfaction survey and ask your customers to answer the questions. Through the answers, you’d get answers for all the questions you have in your mind.
A customer satisfaction survey is a list of questions created by a company or brand to measure customer satisfaction and knows their feedback about the products and services. The company will review the feedback to make necessary changes or improvements to its products and services.
Customer feedback surveys are considered powerful as they increase the loyalty of the customers to the company. These surveys also help the company improve their revenue. Staples has created a customer satisfaction survey to know what people think about its products and services. The survey is available online and is open to Staples’ customers.
Staples – An Introduction
Staples is one of the popular American office retail companies. It is known for selling quality office supplies and products such as furniture, computers, printers, ink, and more. Apart from these products, Staples also offer printing services. The presence of Staples is in over 25 countries around the globe. It has its stores in North America, South America, Europe, and Asiana. You can buy products and avail services of the company both offline and online. Also, Staples has its name on the Green Partner Power List of EPA.
Staples has come up with a customer satisfaction survey to get honest feedback from the customers. Also, Staples offers interesting prizes and rewards for the lucky survey participants. To get your hands on the prize, you should answer all the questions in the survey. Concerning this survey, Staples offers a $500 gift card to lucky customers. The rewards offered at the end of the survey are a tactic to attract a lot of customers to attend the survey.
Also, these create a positive mindset about the company in the minds of customers. Now, let us look at the rules to take part in the survey.
Rules and requirements to take part in Staples customer satisfaction survey
To participate in the customer satisfaction survey of Staples, you should follow certain rules and guidelines. Here we have listed the eligibility and criteria to take part in the survey. It is recommended you go through these points first before entering the survey.
- You will require a device (laptop, PC, Tablet or smartphone) with an internet connection to attend the online customer satisfaction survey of Staples. Make sure the internet connection is stable and uninterrupted, as you do not want to be disconnected in the middle of the survey.
- The survey is available in English and Spanish languages only. You should know either one of these languages to take part in the survey. After going to the survey site, you can choose either English or Spanish. The survey questions will appear in your chosen language.
- You should have visited one of the stores of Staples recently, made a purchase and received the purchase receipt. If you have not visited Staples and purchased something in recent times, then you cannot enter the survey, as the purchase receipt contains a code to enter the survey. It is an invitation for the customer satisfaction survey.
- The survey participant must be older than 18 years of age to attend the survey. Individuals below 18 years of age are not eligible to participate in the Staples customer satisfaction survey.
- You should have the basic tech knowledge to access and attend the survey online.
- Only one individual per receipt can attend the customer satisfaction survey. Their family or friends cannot enter the survey with the same receipt code.
- You can enter the sweepstakes after you complete all the questions in the survey. The prize or rewards won in the survey cannot be replaced, exchanged or transferred. It has to be accepted as provided.
That’s all! After skimming all these points, you can immediately enter the customer satisfaction survey of Staples.
Detailed steps to participate in Staples customer satisfaction survey
If you are wondering how to participate in the Staples customer satisfaction survey, we’re here to guide you. You will just require 5-10 minutes of your free time to take part in the survey. Follow the below instructions as given:
- STEP 1 – From your laptop or phone browser, type the customer satisfaction survey site address of Staples https://survey3.medallia.com/StaplesCares.
- STEP 3 – Now, you will be asked to enter the survey code. You should type down the 19-digit survey code. You can find this information on your recent Staples purchase receipt. Check the middle of the purchase receipt for the survey invitation code. You can see a diagram on the screen to help you locate the survey code on the receipt.
- STEP 4 – After entering the survey code, proceed and press Next.
- STEP 5 – Now, you have entered the survey questions page. You will be asked to answer a few questions related to your recent visit to the Staples store. Answer all the questions genuinely without any bias. Do not skip any questions. To proceed to the next page or rewards page, you should answer all the questions on the page.
- STEP 6 – After answering all the questions, submit the survey to enter sweepstakes. Entering sweepstakes is up to your choice. It is not mandatory. If you do not want to enter sweepstakes, you can just close the window after answering the survey questions. However, if you want to enter sweepstakes for the prize drawing, type the contact info and details when asked.
All done! You have completed the customer satisfaction survey of Staples.
If you have won any prize or gift card or coupon or discount or offer, you can use it during your next visit to Staples. If you want to see the online YouTube visual guide to attend the survey, click this link https://www.youtube.com/watch?v=cCs3ejjGzKU. In case you have any queries, you can contact the customer support number of Staples. But, there will not be any need for that, as the survey is pretty simple and easy to participate in.