Taylor Smith

Customer satisfaction surveys are questionnaires put forth by a company/service provider to their customers. The customers will be asked to answer questions related to their experience with the company and share their feedback. Both positive and negative feedbacks of the customers are recorded and used by the company for improvements in their products or services.  … Read more

Have you attended a customer experience survey before? If not, this article will help you how to deal with it. Customer experience surveys are conducted by the companies/service providers to get genuine feedback from the consumers related to their products and services. Both positive and negative feedback are entertained in customer experience surveys.  Also called … Read more

“Your most unhappy customers are your greatest source of learning,” said Bill Gates. And, what is the best way to know negative feedback from customers other than a customer satisfaction survey? The beauty of customer satisfaction is the way for companies to know both positive and negative comments from the customers.  This will let the … Read more

When it comes to fast-food chains, Chick-fil-A doesn’t need an introduction at all. The chain is one of the most popular ones in the United States, known for its greasy burgers, fries and the infamous sauce. However, being such an extensive food chain, it isn’t surprising that the brand is consistently looking for genuine reviews … Read more

Every company, retail and corporation is dependent on their customer’s input and data to improve their services and products. Bigger retail establishments like Walmart and even McDonald’s does that. So, it isn’t a surprise that one of the biggest supermarket chains, Albertsons does the same too.  The survey is done to get quicker and authentic … Read more